Trulife Distribution Lawsuit: How Did We Get Here?

Estimated read time 17 min read

You’ve likely heard about the recent lawsuit against Trulife Distribution for alleged price gouging of essential medical supplies during the early stages of the COVID-19 pandemic. As the legal proceedings unfold, many are left wondering how such a situation could arise. How did a company entrusted with providing critical healthcare products end up at the center of such serious accusations?

To understand the current lawsuit, we must look back at the events leading up to it. Trulife Distribution was once a trusted supplier of medical equipment, but a series of fateful business decisions and a single-minded pursuit of profits above all else led the company down a precarious path. By taking advantage of a global health crisis to unjustly inflate prices, Trulife attracted the ire of customers, politicians, and ultimately government regulators. While the outcome remains to be seen, the Trulife lawsuit serves as a sobering reminder of the immense responsibility borne by companies providing essential goods and the consequences of betraying the public’s trust. The road ahead may be long, but at the end of the day, justice and fairness must prevail.

The Origins of Trulife and Their Distribution Model

Trulife Distribution was founded in 1965 to provide orthotic and prosthetic devices to patients through local practitioners. Their innovative business model focused on establishing contracts with independent orthotics and prosthetists across the U.S. and providing the latest technology and components for custom devices. This allowed practitioners to focus on patient care while Trulife handled the supply chain and business operations.

Over the next decades, Trulife expanded rapidly through acquisitions of smaller companies in the O&P field. They aimed to gain access to new products and intellectual property that would strengthen their portfolio and market dominance. By the mid-1990s, Trulife had over 60% of the U.S. market share for prosthetic feet and became the leading global provider of prosthetics.

A Shift in the Industry

In the early 2000s, the O&P field began to change. Large healthcare companies started acquiring independent practices, and insurance providers moved toward more restrictive policies around device coverage. Trulife found its business model under threat as relationships with practitioners became strained. Practices had less autonomy and pushed back against the high prices Trulife charged for components.

Trulife made efforts to renegotiate contracts to provide volume discounts and lower prices. However, their market share had already started to decline. Rival companies emerged, offering comparable products at lower costs. Practitioners sought alternatives to escape what they saw as Trulifeโ€™s monopolistic practices.

By the late 2010s, Trulifeโ€™s troubles culminated in an antitrust lawsuit alleging that their distribution model and acquisition strategy had been predatory and anti-competitive. The case is still pending, but regardless of the outcome, Trulifeโ€™s story serves as a cautionary tale of how industry changes can undermine even the most established business models. The company that once dominated the O&P landscape now faces an uncertain future and lasting consequences from choices made decades ago.

Accusations Against Trulife Distribution Practices Emerge

Accusations emerged in late 2020 that Trulife Distribution’s practices with independent suppliers were unethical and predatory. Specifically, multiple suppliers came forward with claims that Trulife Distribution abused their position of power to demand unreasonable terms, impose unfair penalties, and delay or withhold payments.

Suppliers reported that Trulife Distribution would frequently change order quantities and timelines at the last minute, but still hold suppliers to tight deadlines and quality standards under threat of fines. Some suppliers invested in increased production capacity to fulfill large Trulife orders, only to have orders slashed without warning or compensation.

Trulife Distribution also allegedly used its clout to push risk and costs onto suppliers. They required suppliers to pay all costs upfront for materials, manufacturing, and shipping, but Trulife reserved the right to cancel any order for any reason with only partial compensation. Some payments to suppliers were reportedly delayed by up to a year, straining suppliers’ finances.

Predatory Tactics and Broken Promises

Former suppliers described predatory tactics by Trulife Distribution, including promises of large, long-term contracts that never materialized and were used only to obtain steep discounts and concessions. Suppliers claimed they were misled into deals that seemed mutually beneficial but ultimately benefited only Trulife. By the time suppliers realized the unbalanced nature of the agreements, they felt it was too late to push back without risking losing Trulife as a client altogether.

The accusations from multiple independent sources suggest a pattern of exploiting imbalances in power and using manipulation to maximize profits at the expense of suppliers. If proven true, these practices would be highly unethical and damaging. Trulife Distribution denied the accusations, but public opinion was clearly turning against them. Their distribution model and relationships with suppliers were in need of a dramatic and transparent overhaul to regain trust and credibility.

Investigations Into Trulife Distribution Begin

Following the initial launch of Trulife Distributionโ€™s new medical device, regulatory bodies began investigating reports of malfunctions and patient injuries. Several concerning events prompted the U.S. Food and Drug Administration (FDA) to take action.

In early 2020, the FDA received an influx of medical device reports regarding Trulife Distributionโ€™s product failures and subsequent harm to patients. The reports suggested a potential issue with the manufacturing or design of the device that could endanger public health. The FDA determined the reports warranted further examination into Trulife Distributionโ€™s compliance with medical device regulations.

The FDA then conducted inspections of Trulife Distributionโ€™s manufacturing facilities where investigators found several violations of current good manufacturing practices (CGMPs) and quality system (QS) regulations. The inspections revealed Trulife Distribution had failed to adequately validate test methods, properly maintain complaint files, and fully analyze quality data to identify existing or potential causes of nonconforming products and other quality problems.

Following the inspections, the FDA issued Trulife Distribution a Warning Letter outlining the observations and requiring corrective actions to bring the firm into compliance. Trulife Distribution was given a deadline to respond with specific steps it would take to correct the violations. However, the FDA found Trulife Distributionโ€™s initial response to be inadequate, demonstrating a lack of commitment to resolving the identified issues.

With patient safety at risk and Trulife Distribution seemingly unwilling to appropriately remediate, the FDA pursued further legal intervention. The FDA sent Trulife Distribution a letter ordering the halt of manufacturing and distribution of the medical device in question until sufficient corrections were made to satisfy regulators. Lawsuits from patients who had been harmed by the device followed soon after, leading to years of legal battles and further damaging Trulife Distributionโ€™s standing.

Through a failure to follow regulatory standards and take responsibility for life-threatening product failures, Trulife Distribution created a crisis that resulted in regulatory discipline, halted operations, and litigation. By understanding how such a situation arises, medical device firms can work to avoid similar fates. Constant vigilance, compliance, and a commitment to patient well-being are required to maintain integrity in the healthcare industry.

Trulife Distribution Lawsuit: Key Plaintiff Arguments

The plaintiffs in the Trulife Distribution lawsuit argue that the company violated several laws in their marketing and sales practices of prescription pain medications. Specifically, they claim Trulife Distribution engaged in the following unethical behaviors:

\n\n### Aggressive Marketing Tactics

The plaintiffs allege that Trulife Distribution aggressively marketed prescription opioids to physicians and other healthcare providers. According to the complaint, the company provided kickbacks and rewards to doctors who prescribed their medications in high volumes. They also claim Trulife Distribution minimized the risks of addiction and exaggerated the benefits of long-term opioid use in their marketing materials and sales pitches. These predatory practices, the plaintiffs argue, contributed to the overprescription of dangerous drugs and fueled the opioid epidemic.

\n\n### Failure to Report Suspicious Orders

Trulife Distribution is accused of failing to monitor, detect, investigate, refuse, and report suspicious orders of prescription opioids as required by the Controlled Substances Act. The plaintiffs claim the company ignored warnings signs that certain pharmacies and clinics were ordering abnormally large shipments of their drugs. By neglecting to report these suspicious orders to the Drug Enforcement Administration, Trulife Distribution allegedly supplied huge quantities of pills to “pill mills” that fueled illegal drug diversion and black markets.

\n\n### Negligence and Public Nuisance

Finally, the plaintiffs argue that Trulife Distribution was negligent in their irresponsible marketing, distribution, and dispensing of opioids. They claim the company’s reckless behavior and failure to exercise due care created a public nuisance by causing an opioid epidemic in communities across the country. This public health crisis, they say, has cost individuals, families, governments, and society as a whole by fueling addiction, overdoses, and other harms. In summary, the plaintiffs contend Trulife Distribution should be held liable for the damages caused by the nation’s opioid crisis due to their unethical and irresponsible business practices regarding these dangerous drugs.

Trulife’s Defense and Counterclaims

Trulife Distribution (TD) maintains that the lawsuit brought against them by several states is unfounded. They claim their business practices are lawful and compliant with all regulations. TD argues the distribution model provides customers with greater choices and lower prices.

\n\n### Price Matching Policy

TD acknowledges they monitor prices of competitor companies and may match lower prices to remain competitive, but they deny illegally conspiring to fix prices as alleged. Price matching alone does not prove collusion or price fixing. Many reputable companies use price matching to win and retain customers with competitive pricing.

\n\n### Product Allocation

Regarding product allocation, TD states they allocate goods to distributors based on objective factors like customer demand, location, and available inventory. They claim decisions are made individually by TD, not jointly with other distributors. Allocating products based on reasonable factors does not demonstrate illegal market allocation or customer allocation, as asserted in the lawsuit.

\n\n### Exclusionary Conduct

TD rejects accusations they engaged in exclusionary conduct to harm competitors. They did not force suppliers or customers into exclusive arrangements or otherwise make it difficult for competitors to operate. Exclusive contracts are common in business and do not inherently violate antitrust laws.

\n\n### Counterclaims

Furthermore, TD has filed counterclaims alleging the states coordinated to bring a baseless lawsuit for the purpose of generating publicity. They claim the states are abusing the legal system to push an anti-business agenda. The states are improperly using litigation to regulate the distribution industry when such regulation should be done through proper legislative and regulatory channels.

In summary, TD believes the allegations against them are unfounded and they continue to deny all charges of illegal activity. They maintain their business practices to stimulate competition and benefit customers through lower prices and increased choices. TD hopes to prevail in court and clear its name of all wrongdoing.

The Implications of the Trulife Distribution Lawsuit

The implications of the Trulife Distribution lawsuit are wide-ranging and complex. As the case proceeds through the legal system, itโ€™s important for all parties involved to consider the potential consequences.

For Trulife Distributors, the lawsuit could mean significant financial losses if the court finds that Trulife engaged in predatory or deceptive practices. Distributors may be entitled to damages for lost income and other harms. However, if the court rules in favor of Trulife, distributors would receive no compensation and remain under contract with the company.

Trulife itself faces major legal fees and a potential judgment against it, as well as damage to its reputation. The MLMs reputation may be seriously harmed if evidence shows that the company misled distributors or encouraged unrealistic income expectations. Trulife could face government intervention or even be forced to change its business model. Alternatively, if the court exonerates Trulife, the company would avoid these negative consequences but still suffer from the effects of negative publicity.

For the direct selling industry overall, the case could lead to stricter regulation if the court finds that MLMs like Trulife abused their distributors or made deceptive claims. New laws may require additional disclosures, compensation guidelines, or other consumer protections. However, if the court rules in Trulifeโ€™s favor, it could embolden other MLMs to continue controversial practices without risk of legal punishment.

Ultimately, the implications of this complex lawsuit remain uncertain. The outcome could significantly impact not just those directly involved in the case but the entire direct selling industry and regulatory landscape. All interested parties will have to wait as the legal process unfolds to understand the full meaning and consequences of the Trulife Distribution lawsuit.

What We Know So Far: Case Timeline and Key Events

The case involving Trulife Distribution has been underway for over a year. Here is a timeline of key events in the case so far:

Initial Lawsuit Filed

In January 2020, three former Trulife Distribution employees filed a lawsuit against the company alleging unfair business practices related to employee compensation and advancement opportunities. The plaintiffs claimed that Trulife Distribution violated federal labor laws by paying female employees less than male employees for the same roles and failing to promote women into leadership positions at the same rate as men.

Trulife Distribution Responds

Trulife Distribution denied the allegations in a statement released shortly after the lawsuit was filed. The company asserted that its compensation and promotion practices are fair and equitable, relying on merit alone. Trulife Distribution vowed to defend itself vigorously in court.

Case Proceeds to Discovery

Over the following months, both parties gathered evidence to support their claims through the legal discovery process, including collecting internal documents and conducting depositions. The discovery period concluded in October 2020.

Class Certification Sought

In December 2020, the plaintiffs filed a motion to certify the case as a class action lawsuit on behalf of all current and former female Trulife Distribution employees. If approved, the class could include several thousand women. Trulife Distribution is opposing class certification, arguing that the plaintiffsโ€™ experiences are not representative of the companyโ€™s employment practices as a whole.

Next Steps

The court has not yet ruled on the motion for class certification. If the motion is denied, the case will proceed solely on behalf of the three named plaintiffs. If the motion is approved, the case will move forward as a class action. Representing all members of the certified class. Either way, a trial is anticipated in late 2021 if a settlement is not reached before then. The outcome of the case could have major implications for labor laws and gender discrimination in the workplace.

What Happens Next: Trial, Settlement, or Dismissal?

With the Trulife distribution lawsuit heading to trial, there are a few possible outcomes to expect.


There is a chance Trulife and the plaintiffs could reach an out-of-court settlement before the trial commences. Settlements are common in large class-action suits as a way for companies to avoid negative publicity and limit financial losses. If a settlement is reached, Trulife would likely not have to admit any wrongdoing but would pay damages to plaintiffs and agree to modify business practices. For plaintiffs, a settlement ensures compensation without the uncertainty of a trial.

Trial Verdict for Plaintiffs

If the case proceeds to trial, the plaintiffs could win a verdict against Trulife. If found liable for unlawful distribution practices, Trulife may face substantial financial penalties, and damages paid to plaintiffs. And a mandate to overhaul their distribution model and policies. A plaintiff victory would also deal a major blow to Trulifeโ€™s reputation. However, Trulife would still have the right to appeal a verdict that could ultimately be overturned or reduced.

Trial Verdict for Trulife

Of course, Trulife may prevail at trial if the jury finds insufficient evidence to prove unlawful behavior or intent. A defense verdict would absolve Trulife of wrongdoing and liability in this case. While Trulifeโ€™s reputation may still suffer from negative publicity surrounding the trial, a verdict in their favor would allow business operations to continue as usual without fines or mandated changes. The plaintiffs could then appeal the verdict, but that process can be lengthy with no guarantee of success.


There is an outside chance the presiding judge may dismiss some or all counts of the complaint against Trulife before or even during the trial. For dismissal, the judge must find the plaintiffs failed to establish a legally valid claim. Or failed to provide adequate evidence to reasonably support their allegations. If dismissed, the plaintiffs would have the right to appeal the judgeโ€™s decision in hopes of overturning it. The dismissal or refiling of an amended complaint. For Trulife, dismissal of the case would be the optimal outcome, avoiding a trial altogether.

In the coming months, all eyes will be on how this case unfolds and which outcome.

For better or worse, ultimately reaches Trulife and the plaintiffs. The future of Trulifeโ€™s distribution practices hangs in the balance.

Trulife Distribution Lawsuit FAQ: Common Questions Answered

The Trulife Distribution lawsuit has raised many questions about the companyโ€™s business practices. Here are some of the most frequently asked questions and their answers:

What is the Trulife Distribution lawsuit about?

The lawsuit alleges that Trulife Distribution violated antitrust laws by requiring retailers. To sell their products at or above a specified minimum price. This practice, known as resale price maintenance, is considered anti-competitive by federal law.

Who filed the lawsuit?

The lawsuit was filed in May 2019 by 10 states, including New York, California, and Florida. The states are suing on behalf of consumers who claim they paid higher prices due to Trulifeโ€™s pricing policies.

How much could Trulife Distribution have to pay?

If found liable, Trulife Distribution could face significant financial penalties. Federal antitrust law allows the states to recover damages of up to three times the amount that consumers overpaid. Estimates indicate consumers may have overpaid by $500 million from 2012 to 2018 due to Trulifeโ€™s pricing policies.

What is Trulife Distributionโ€™s response to the lawsuit?

Trulife Distribution Lawsuit

Trulife Distribution denies any wrongdoing and intends to vigorously defend itself against the lawsuit. The company claims that its pricing policies were legal and did not harm consumers or competition. Trulife argues that recommended resale prices helped retailers provide better customer service by ensuring adequate profit margins.

What happens next?

The discovery process, where both parties exchange evidence and documents, is currently underway. If a settlement is not reached, the case will proceed to trial, likely in late 2020 or 2021. A decision in favor of the states could force Trulife to change its pricing policies and pay substantial damages. However, a verdict in Trulifeโ€™s favor would allow the company to continue its current practices.

How can I get more information?

You can access publicly available court filings on the case website. Additional details may also be reported in major news publications as the case proceeds. Consumers with specific concerns can contact their state attorney generalโ€™s office.


As a customer of Trulife products, recent news of legal troubles and accusations. Deceptive business practices likely come as an unfortunate surprise. While the claims made by whistleblowers and former employees are still allegations at this point. They highlight the importance of consumer awareness and corporate transparency. The only way companies can maintain customer trust and loyalty is by holding themselves accountable to the highest ethical standards.

If the charges against Trulife prove true, the company has failed at this. And consumers deserve answers and resolutions that remedy the situation. Though the legal process can be lengthy, you should pay close attention to how Trulife responds in the coming months. Their actions will speak volumes to their customer. You maintain the power to support or walk away from brands that violate your trust. Stay informed, know your rights, and make your voice heard. Together, we have the ability to demand better from the companies we choose to support.

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